Refund & Exchange

Label Oss Refund and Exchange Policy

At Label Oss, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied, you can request a refund or exchange within 7 days of delivery.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, please ensure that:

  • The item is unworn, unwashed, and in its original condition with all tags attached.
  • The item is returned in its original packaging.
  • The request is made within 7 days of delivery.

Conditions for RefundsĀ 

We offer refunds and exchanges for the following reasons:

  • Wrong Item Delivered:Ā If you received an item different from what you ordered.
  • Defective Product: If the item you received has any manufacturing defects.

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Conditions for Exchanges

We offer refunds and exchanges for the following reasons:

  • Wrong Item Delivered:Ā If you received an item different from what you ordered.
  • Defective Product:Ā If the item you received has any manufacturing defects.
  • Size Issue:Ā If the item does not fit as expected.

Process for Refunds and Exchanges

  1. Contact Us: Email us at info@labeloss.in, DM us on our Instagram, or call us at +91 88511 94149 with your order number, details of the issue, and photos of the item if necessary.
  2. Approval: Our team will review your request and respond within 2-3 business days.
  3. Return Shipping: If approved, we will provide instructions for returning the item. Please note that return shipping costs are covered by the customer, except in cases of defective or incorrect items.
  4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
  5. Processing: If the item is eligible, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method.

Non-refundableĀ Items

Certain items are non-refundable and non-exchangeable, including:

  • Items on sale or clearance.
  • Personalized or custom-made items.
  • Gift cards.

Contact Us

If you have any questions or need further assistance, please contact us at info@labeloss.in, DM us on Instagram, or call us at +91 88511 94149.

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