General Queries

Is cash on delivery(COD) available?

Yes, COD is available and we ship pan India.

How would I know if my order is placed?

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you on your given number via WhatsApp.

What happens if my shipment is not delivered on time??

In case the order does not get delivered within 2-3 working days, In case of delay please CONTACT US on our helpline numbers +91 88511 94149 where our Customer support team is available from10:00AM to 6:00PM (Monday to Saturday)OR on our Instagram handle Label_oss

Shipping/ Return/ Exchange

How long will my order take to arrive??

The order usually takes 2-3 working days to reach all the metros and tier I cities, however, for some pin codes it might take a little more time. In case of delay please CONTACT US on our helpline number +91 88511 94149 where our Customer support team is available from10:00AM to 6:00 PM (Monday to Saturday)OR on our Instagram handle Label_oss

How much will shipping cost?

Shipping is free pan India on all orders.

How to place an exchange request?

We are just one click away from any assistance you might need:

Exchanges and Returns: https://labeloss.in/pages/refund-exchange

Are there any additional charges for return & Exchange?

For an incorrect order delivered, it will be a free exchange or full amount refund. For a correct order delivered, a reverse shipping fee of ₹ 100/- will be charged on the new exchange or will be deducted from the refund amount.

An incorrect order includes delivery of the incorrect size, color, and product originally ordered, as well as defected products.

How do I Return / Exchange a product

  • Visit the exchange & returns section at the bottom of this page to raise an exchange or return request.
  • Submit the required details in the empty fields and follow the instructions.
  • A confirmation email would be shared once the exchange or request is approved.

Or

CONTACT US on our helpline numbers +91 88511 94149 where our Customer support team is available from10:00AM to 6:00PM (Monday to Saturday)OR on our Instagram handle Label_oss

I have requested a replacement when will I get it?

The Whole process of Exchanges & Refunds can take upto 7-10 working days.

Customers are requested to wait at least 7-10 days after picking up their order, after which the QC team will verify the validity of their claims and initiate the exchanges & refund.

These Exchange and return days are subjected to differ if there is a weekend, Festivals, Courier Company Strikes, National holidays etc.

When will I get my refund?

Customers are requested to wait at least 7-10 days after picking up their order, after which the QC team will verify the validity of their claims and initiate the Refund.

These Refund days are subjected to differ if there is a weekend, Festivals, Courier Company Strikes, National holidays etc.

How can I contact support team?

We are just one click away from any assistance you might need:

Contact us: https://labeloss.in/pages/contact

Within how many days of purchase can I return my order.

Exchange or return requests must be made within 7 days of delivery.

My Order

How can I cancel my order?

CONTACT US on our helpline numbers +91 88511 94149 where our Customer support team is available from10:00AM to 6:00PM (Monday to Saturday)OR on our Instagram handle Label_oss

Please note that the cancellation request needs to be raised within 12 hours of order placement.

What if I receive the wrong product?

We strive to deliver the best quality standards, however, in case you receive the wrong product, you can easily apply for exchanges or returns by clipping on the link below:

https://labeloss.in/pages/refund-exchange

Or

CONTACT US on our helpline numbers +91 88511 94149 where our Customer support team is available from10:00AM to 6:00PM (Monday to Saturday)OR on our Instagram handle Label_oss

Do you offer exchanges for faulty items?

We strive to deliver the best quality standards, however, in case you receive a damaged defective product, you can easily apply for exchanges or returns by clipping on the link below:

https://labeloss.in/pages/refund-exchange

Or

CONTACT US on our helpline numbers +91 88511 94149 where our Customer support team is available from10:00AM to 6:00PM (Monday to Saturday)OR on our Instagram handle Label_oss

Sizing Help

How do I determine the correct size for me?

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit.

In order to avoid fit issues, we request that you check the size properly as size varies from brand to brand.